Refund policy

Custom-Made Products

All products sold on our website are custom-built according to the customer’s selected specifications (including but not limited to materials, stitching, finishes, and configurations).

In accordance with Article 16(c) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

By placing an order, the customer expressly acknowledges and agrees that:

  • The product is custom-made according to their specifications.
  • Production begins only after payment authorization and confirmation.
  • Once production has started, the order cannot be cancelled.
  • Custom-made products are non-refundable except in cases of verified manufacturing defects or incorrect supply.

Order Cancellation

Orders may only be cancelled before production has started.

Once production has begun, cancellations are no longer possible due to the customized nature of the product.

We reserve the right to verify order details prior to commencing production.

Defective or Incorrect Products

If a product arrives defective or incorrect due to our error:

  • The customer must notify us within 14 days of delivery.
  • Clear, detailed photographic or video evidence must be provided.
  • The product must not be modified, altered, or damaged after delivery.
  • If installation is required to identify the defect, the issue must arise during proper installation and not as a result of incorrect handling.

After review and verification, we may offer one of the following remedies at our discretion:

  • Repair of the product;
  • Replacement of the product;
  • Partial or full refund to the original payment method.

Return shipping costs will be covered by us only where a manufacturing defect or supply error is confirmed after inspection.

If inspection determines that the issue resulted from improper installation, misuse, modification, incompatibility, or external damage, return shipping costs remain the responsibility of the customer.

This policy does not limit the customer’s mandatory statutory rights under applicable EU consumer law.

Shipping Damage

All products are carefully inspected and securely packaged prior to shipment.

If a product is damaged during transit:

  • The customer must notify us within 48 hours of delivery.
  • The original packaging must be retained for potential courier inspection.

We strongly recommend that customers record clear video or take detailed photographs documenting:

  • Receipt of the package;
  • Condition of the outer packaging;
  • The shipping label;
  • The full unboxing process;
  • The product immediately after opening.

The documentation must clearly demonstrate that the damage occurred prior to installation or use.

Failure to report transit damage within 48 hours or provide sufficient evidence may result in denial of the claim.

Returns

Returns will only be accepted where:

  • A manufacturing defect is confirmed; or
  • An incorrect product was supplied by us.

To qualify for a return:

  • The product must be in its original packaging;
  • The product must be in the same condition as delivered;
  • No signs of misuse, improper installation, modification, or external damage must be present.

Unauthorized returns will not be accepted and may be returned to the sender at the sender’s expense.

Installation & Compatibility

It is the customer’s responsibility to ensure compatibility with their vehicle before placing an order.

We are not responsible for:

  • Incorrect installation;
  • Electrical misconnection;
  • Airbag system errors caused during installation;
  • Improper use;
  • Modifications made after delivery;
  • Damage caused by third-party installers.

Professional installation is strongly recommended.

Refund Processing

Approved refunds will be processed to the original payment method used for the transaction.

Processing times may vary depending on the payment provider (Stripe, PayPal, or card issuer).

We are not responsible for delays caused by banking institutions or payment processors.

Chargebacks & Payment Disputes

If a customer initiates a chargeback or payment dispute without first contacting us to attempt resolution, we reserve the right to:

  • Provide order documentation, production records, delivery confirmation, and communication history to the payment provider;
  • Suspend any ongoing production or future orders while the dispute is pending;
  • Refuse future service in cases of abusive or fraudulent disputes;
  • Recover administrative and dispute-related costs where legally permitted.